Privacy Policy

The privacy of our customers is regarded with the utmost respect and every precaution is taken to protect it at all times. The following statement tells you what information we require and collect from our users and how we will handle it. As a visitor or a customer of this website, you agree with our Privacy Policy.

Personal Information

1. Personal information such as your name, address and credit card details are required when you place an order with us. Please be sure that this information is correct, accurate, current and complete. If details are inadequate, or if we suspect that they are false, we may terminate the order.
2. This information is used for the purpose of processing and dispatching your order. Should we need to contact you regarding your order, we will do so via the email address or telephone number provided. We will not contact you for any reason except a matter directly related to your order.
3. You may wish to receive news from us by email about our latest products or about special offers. Please check the box at the end of the order form to say that you want to be kept up to date.
4. All personal information is stored off-line in our computer records, accessible only to those with highest authority and relevant passwords.
5. According to the Data Protection Act, a user has the right to see personal information stored by us. A written request must be made for this.

Sharing Information

1. We will never share, lend or sell your personal information to third parties. Your personal information will never be entered into a mailing list, except if you opt for news updates from Shiva. Communication in this case will be by email only and your email address will never be passed on to any third party.

Credit Cards & Security

1. All credit card details are encrypted and protected using industry standard SSL security.
2. When using a web browser you will notice that when you are on a secure page, the “locked” icon will appear in the address bar. This will appear on pages such as the Order Form.
3. If there is a breach of security that cannot be attributed in any way to negligence or deliberate misuse on the part of shivaonline.co.uk or our affiliates, we cannot be held responsible.

IP Address

1. Your IP address – Internet Protocol address - is automatically logged by our servers when you visit our site. This is normal for all e-commerce websites. IP addresses are used to collect traffic data about users and visitors to our site.

Links

1. All websites have their own Privacy Policies. If you visit a website via a link at shivaonline.co.uk, please make sure you read its Privacy Policy as it may differ from ours. shivaonline.co.uk takes no responsibility for information you give to other websites.

Notification of changes

1. If we decide to change our Privacy Policy in any way that might affect the use your personal information, you will be notified by email before any such changes are made.

GDPR

1. Due to the GDPR (General Date Protection Regulation) changes being introduced as of May 25th 2018, we'd like to clarify what we do with your data: we do NOT share your data with anyone; we only use it to process your orders, send important information about your orders and account, and to make sure we're providing you with great customer service. We only keep the minimum amount of data that we require for this and store it securely.